Our commitment to your privacy
AcuWellness respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and share your information when you receive care from our clinic.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What information we collect
We may collect personal information that is necessary to provide safe and effective care. This may include:
- Name, date of birth, address, phone number, and email
- Emergency contact details
- Health history and medical information
- Current medications, allergies, and relevant health conditions
- Treatment notes and clinical records
- Referral information from other health practitioners
- Payment or billing information
Health information is considered sensitive information under Australian privacy law.
How we collect information
We may collect your information when you:
- Complete an intake form
- Book an appointment online, by phone, or in person
- Provide information during a consultation
- Send us an email or contact us through our website
- Are referred by another health practitioner
Why we collect and use your information
We collect and use your information so we can:
- Provide acupuncture treatment and related care
- Maintain accurate clinical records
- Communicate with you about appointments or treatment
- Manage payments and clinic administration
- Comply with legal and professional obligations
Sharing your information
Your information will be kept confidential. We may share your information in limited circumstances, such as:
- With other healthcare practitioners involved in your care, with your consent
- When required or authorised by law
- With service providers who help us run the clinic (for example booking or record systems), where appropriate privacy safeguards are in place
We only share information that is reasonably necessary.
Storage and security of information
We take reasonable steps to protect your personal and health information from misuse, loss, unauthorised access, modification, or disclosure.
Information may be stored securely in electronic practice management systems and, where applicable, in secure physical files.
Accessing or correcting your information
You have the right to request access to the personal information we hold about you and to ask that it be corrected if it is inaccurate or incomplete.
To request access or correction, please contact the clinic using the details below.
Privacy concerns or complaints
If you have a question or concern about how your information is handled, please contact us. We will take reasonable steps to investigate and respond.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
Contact us
If you have any questions about this Privacy Policy or your personal information, please contact us.
AcuWellness
11/175 Ocean Drive, Twin Waters QLD 4564
hello@acuwellness.com.au
0418 506 678